Garage Door Repair in Akron, OH - Page 5

Rick Garratt

Precision Garage Door service is a great company. My garage spring broke on Sunday, called them at 830am Monday morning and they service tech here by 10:15am that morning. The tech, Mark St. Clair greeting me kindly and showed me that my spring had indeed broken an d went over my options on what I can do to fix the issue. We went over all the options available and decided what was best for my 30 year old garage door, we went with a new spring and motor and rollers. Mark was very kind and efficient and answered all my questions. 2 hours later he was done and went over how everything works and then he was in his way. Precision Garage Door was easy to work with from calling the company to having them come out the same day.

Lorri Hartley

I want to thank Mike from Akron for his knowledge and honesty during his attempt to fix my garage door opener. He was very kind and professional.

Jennifer Eisenbraun

My tech was Shaun Sweitzer. I called at 9:30 am on a Saturday morning and he was at my house by 10:15 am! My door stopped opening and my car was trapped inside. We needed a new system as it was original to the house. He was so nice and polite and in about 1 hrs and a half I had a new garage door system. Much quieter than the old one. The price scared me but everything is high these days. Would highly recommend Precision and Shaun!!

Craig Keslar

New door installed by Mike. Very good service and very happy with product. Highly recommended

Linda Keller

Had a question about a noise I was hearing. Tyler responded and explained the reason and oiled the tracks for us. Vey professional and friendly. I would definitely recommend you to anyone who needs garage door or service!

Stephanie Bell

Great service! Precision Door answered an evening call when I returned home from a trip to a broken garage door. The spring broke when I tried to open the door with my remote and the door was stuck open 2 feet off the ground at an angle and would not close, even manually. Precision had their tech to my house for their first appointment at 8:00am the next morning. The only other company that responded at all did not call me back until 10:00am when my door was already fixed.

Don Holverson

Our technician that repaired our overhead garage doors name was Austin. My wife and i found Austin to be friendly and courteous. His timeliness and workmanship was outstanding. i will recommend Precision door in the future.

Breanna Ryzner

Austin was very thorough and knowledgeable & made the unexpected problem an easy fix! I would recommend this service again to others in the area! Thank you!

Josiah Doles

New garage door opener install. Tyler A. was professional and did a great job!

Kim Rubright

Last night around 8 my garage door broke, called into Precision around 8:30, tech Tyler A was here by 8:30 next morning. Unfortunately for me I needed a new door. He worked up a quote and it was I stick and will be installed tomorrow afternoon.

Deborah Burgoyne

Mark did an awesome job. He replaced my broken springs and a few other items like worn out bearing. I called at 8 and he was here by 930 and finished by 11. The price was a little shocking but what isn't these days. But I haven't had to replace anything major since the door was installed in 1998.

Steve Sedlock

I'll start with the positive. The technician was on time, nice and professional, and just doing his job. That's it. The rest: My 19 year old basic Wayne Dalton double garage door had the original internal spring break. Tech noticed a small dent (less than 3 inches) on the outside of the bottom panel, 1-inch was actually compromising the single layer of steel having an extremely small split in the metal. Apparently it's Precision policy that a door cannot be worked on if the door is "compromised," due to liability. The only solution offered to me was to buy a completely new door. I asked about replacing just the bottom panel - no. Repairing or reinforcing the split - no. There was no liability waiver I could sign. Cost of spring replacement would have been about $1,200. Full door started at $2,670 going up to $4,833. If that's their policy, fine. It's up to each customer to make their own decision and get multiple quotes, or not. But beware, this could be seen as predatory. The tech left. I called an actual local company that isn't a franchise of a national company like Precision. I asked if they'd replace the spring on a door with a 1" tear in the steel of the bottom panel. They said absolutely. I've since learned a Precision rep in Phoenix, AZ, was exposed by Dateline (in 2011 from my own Googling) for "overcharging for unnecessary repairs, high-pressure sales tactics, replacing parts that don't need replacing, poor quality workmanship, and not being upfront about pricing." I would absolutely call that my experience. The local door company ended up charging me $600 and I'm incredibly happy with the quality of work and quality of materials. That cost even includes reinforcement of the bottom panel. Proceed with caution.

Andrew Meena

Our technician was Shaun. Incredibly nice, professional, and thorough. Very easy to converse with about the work required and simplifies the work being done in his explanations. The prices are market average, so its going to cost whatever its going to cost. But Precision manufactures their own springs, which made me trust them a bit more. Shaun also finished the project in half the time he quoted me. 10/10 Highly recommend.

Kurt Stemple

Austin did a great job! He arrived promptly at the scheduled time, diagnosed my problem quickly, and installed my new garage door opener efficiently. He was friendly and approachable.

Brenda Gates Hedrick

We're happy to get our garage door opener replaced. Austin Z was friendly and courteous. He got the job done quickly and efficiently, left no mess, and made sure we were satisfied before he left. We would recommend Precision for any garage door needs.

Claire Oliver

Tech was an hour late, misdiagnosed the problem with the garage door, and quoted approximately $1500 for a new system. My door was fixed by another company for less than $200 with service and parts.

Shelby Heitzenrater

I had a wonderful experience with Precision Garage Door. Austin Z. was very nice and professional. My issue was fixed same day. I was impressed with the communication, especially that they sent a photo of Austin ahead of the appointment. Would recommend both Austin and Precision!

John Wheeler

Austin Z. Was very friendly and thorough. New set of springs and bearings-good to go. Convenient that I could call at night for next day service.

Leora Cohen

Always a great experience with Precision! Austin Z came out to do a little repair on our door, he was very kind and helpful. I always have peace of mind knowing that precision is there to help me, and always so quickly!

Deb Strobel

Tyler was very good & helpful with what needed done and why. highly recommend him

Carol Onuschak

Tim C. Was very kind and efficient and explained everything gave options for problem with quotes and possible financing for replacement and I'm thinking about what's next. Thank you Tim.

Terence Oetzel

Tim C was able to replace the weatherstripping on our garage door in record time. He had to find the right weatherstripping because our door is outdated but he did that quickly and got back to us quickly. I would definitely recommend Tim C and Precision door.

Patricia Mayer

Very positive experience. Explanation was very good. The service was completed in a timely manner. Mark answered all my questions.

David Kay

Great service and installation.

Larry Fordham

The service technician, Jack, arrived on schedule and explained several options to repair my garage door. Job was done in a timely and professional manner. Very pleased with the service.

Laura Quine

Josh was great. He was on time, extremely personable & totally competent. He found an easy fix for our overhead door opener, then fixed a problem weve been having with our seal. So grateful!

Jessica George

Precision was great when our spring broke. Got a same-day appointment. Jack was the technician and he was on time (early even) and got done quickly and explained all the options. High recommend

Tyler Slezak

Garreth was awesome. He arrived right on time and quickly got to work. He was incredibly knowledgeable and did a great job explaining my different options for a new garage door opener. He got me a quote fast for different options and once I picked the opener I wanted, he installed it. Installation was fast and Garreth made sure to explain all the features of the new opener before leaving. Amazing service and installation quality. I would highly recommend Garreth and Precision Door Service to anyone looking to upgrade their garage door and/or opener.

Brad Ewing

You folks did an excellent job at each step. Matthew was the Technician. Matt was incredible! I am retired, but if was working, I would try to grab him. Bottom line, you did very well. Thank You!