Garage Door Repair in Akron, Ohio

Carrie Ward

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Called for a repair. First quote the tech gave was $4800 for the entire setup-doors and all. When calling for a repair the first quote should not be for doors and everything else. It should be for the repair first. The repair was also overpriced. Very overpriced. Not happy at all about paying $75 for a service fee for the guy to come out here and blow smoke up my ass.

Julie

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

We were told on the phone there was no charge to get an estimate but if we decided to have them do the work there would be a $75 service fee added, so we decided to have them come give an estimate before we made a hiring decision. Their price was significantly higher than we were quoted over the phone by another company and when I told them that, I was then told I needed to pay the $75. They didn’t offer to match the other companies quote they just wanted the $75 for not hiring them. I was told they went back and listened to the call and they said I was told there was a $75 fee if they do NO work. The person who was here was a general manager who said he called a manager and that person listened to the call. Really disappointing. They were willing to waive the $75 only if I paid the $724 we were quoted to replace the garage door spring.

Mike Vukovich

? At the completion of every job, all Precision customers that provide contact information are sent a request to review our business on our website.

Very disappointed. I was told by the service representative that the technician would be able to determine if the springs were under warranty. He had no clue since he had no paperwork. I said couldn’t you just ask your home office, they should have it. He said no, they changed ownership two years ago and the previous owner took all of the paperwork with him. The springs are only four years old.