Read what people are saying
about Precision Garage Door
Precision Garage Door of Akronhas received 6 reviews, averaging 3.00 Stars:
Akron, OH
Thank you for your feedback, Robert. We're glad to hear that Mark provided you with options and addressed your concerns. We appreciate your input, as it helps us improve our services. If there's anything else you'd like to share, we're here to listen.
East Sparta, OH
Im writing this survey only because I was asked by Precision Garage Door for my experience. I wasn't asked if I liked the bill. Precision Garage Door technician Maxwell Adamczyk was very professional and knowledgeable in the repair of or Chamberlain wall mount opener repair. The total price of the service call was hard to justify. I was informed when making the appointment that the $75.00 service fee would be waived, and we would be charged for the work performed. The $75.00 service fee magically was rewritten as a Safety Inspection Fee? Not sure what this Safety Inspection was other than the garage door went up and down safely? Each of the service fees were not explained until all the work was completed, and the total invoice was presented with the fees. Reprogram of the Chamberlain unit of $90.00 was somewhat expected. A 10-minute adjustment of the track was another $100.00 charge was over the top just to get the invoice to a nice round number. I get the fact that every company needs to cover overhead expenses, but like I said hard to justify with what was done from my perspective as an individual just getting a garage door to function.
- Mike Candea
Thank you for sharing your experience, Mike. We're glad to hear that Maxwell provided professional service. We appreciate your feedback regarding the pricing and clarity of fees, and we'll work on improving our communication to ensure transparency. Your insights are valuable to us as we strive to enhance our customer experience.
Stow, OH
I feel the service was good and timely. What I didn't like was that they have a $75.00 service charge but surprise you with a $10.00 fuel surcharge on top of that. And this is not noted until you get a receipt after paying. Not a happy camper after this surprise.
- Daniel Dinkeldein
Thanks for your feedback, Daniel. We appreciate your positive comments about our service. Were sorry for any confusion regarding the charges and will work to improve communication about fees. Your experience is important to us, and we value your insights.
Akron, OH
Did not show up for appointment and had to reschedule.
- Bob Shiltz
Hi Bob, thank you for sharing your feedback. We apologize for any inconvenience caused by missing the appointment. We strive to provide exceptional service and will work to ensure this does not happen again in the future. We appreciate your understanding and hope to have the opportunity to make it right.
Akron, OH
Gareth was very friendly and knowledgeable. Worked quickly and efficiently. In the end my only complaint was the price
- Anthony Fullum
Northfield, OH
Very helpful
- Candy Blackstock
Hi Candy, thank you for your feedback. We're glad to hear that you found our service helpful. We appreciate your support. Thank you for choosing Precision!
Mark was very cordial and gave me my options for my garage door. He came back on Monday morning to improve and correct something I enquired about. He filled in plaster for anesthetic purposes.
- Robert Fausnaught