Garage Door Repair in Akron, Ohio - Page 30

Daniel Malek

I have been around long enough to recognize superior service when I see it. I first encountered Precision in February 2018, when my garage door spring needed service. It would not shut and this company came out at 11p and fixed it, and did not try to gouge me. Fast forward to July 2018 when my garage door opener began smoking. Again, called Precision, and did they try to sell me a new opener, nope, they fixed the existing one, replaced my wall control, and programmed two new opener remotes that I did not even buy from them. Listen, some companies chase profits and some focus on quality, and the business naturally comes, Precision is the latter. They have a customer for life and their guy, Tyler, is absolutely top class, pleasant, efficient, and extremely knowledgeable. Don't waste your time with anyone else.

Robert Core

Updated in July 2023: Gareth Rogers and Michael (whose last name I did not catch) came out today to repair the actual metal door, which had been bent though my children's misadventures. Gareth and Michael were professional, polite, and comprehensive. They performed the repairs very quickly and had me come outside to review them with me. We noticed that the keyed manual release mechanism stuck a tiny bit when going back into the door. They immediately saw that this needed to be fixed, explained what they were going to do, got out their drill and other equipment and started in on the fix. 5 minutes later they walked through a second inspection with me, and everything was perfect. Thank you again, Precision! ADDENDUM - Gareth let me know that Precision has changed at the corporate level - their actual location is still a locally owned franchise. They honor existing lifetime warranties, but may not keep the original records. He immediately asked the office to send me the original paperwork with my new invoice, but make sure you have your old paperwork. ORIGINAL REVIEW FROM May 2018 - Also was 5 stars: Tyler Barnhart came out to my house when I had an issue with my 15-year old garage door (NOT done by Precision). He solved my immediate issue, and explained the benefits of a new door. He was patient with our schedule, and came out to speak to my wife and me a few times. He was knowledgeable, polite, and not pushy at all. We signed a contract and made a down payment. Today, several few weeks later (Precision was ready to install very quickly after signing, but we had to schedule around other home repairs) Tim Dunne and his crew came and had the new door installed in a few hours. Tim was as polite and professional as Tyler. He took a TON of time walking me through the remote, the access panel, and made some last minute adjustments to the key entry - he stayed until everything was working exactly as it should, and answered all of the (probably dumb) questions I asked. Exceptionally fair pricing, wonderful techs, great service and a lifetime warranty - Thank you, Precision!

Dennis Hummell

Service was excellant, on time and explanation was helpful. Danny was very knowledgeableof my problem. Would not hesitate to recommend.

Diane Wright

very efficient and fast and Tyler was very friendly and knowledgeable