Read what people are saying
about Precision Garage Door in:
Barberton, OH
Precision Garage Door of Akronhas received 8 reviews, averaging 5.00 Stars:
Barberton, OH
We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!
Barberton, OH
Great tech, informative and fair. Took time to explain everything to me and what my options were. Thank you
- Keith Akers
We appreciate your positive feedback about your experience. We take pride in providing our customers with the best service possible. Thank you for choosing Precision Garage Door!
Barberton, OH
We ran into a stressful situation where our garage door went off track during a power outage as we were leaving for vacation. It seemed like something we may have been able to fix ourselves if we had the right tools, but we were in a hurry to leave and did not have the patience or time to attempt to fix it. However, our door was left partially open due to the misalignment, and we were concerned about leaving it that way for a week while we were out of town. We decided to call to see if someone could fix it sooner than later, rather than wait until we returned from vacation. We were thrilled that Precision could come out and assess the issue in a matter of hours, and we made arrangements to work with them through our housesitter, since we had to hit the road immediately to make our trip. It started off smoothly, but that turned out to be the only positive from our experience. The technician talked us through the issue over the phone, but then he stated the company policy was to not repair existing systems that were not installed by their own company. This seemed pretty ridiculous because it was a fairly simple and obvious fix that needed to be done, per our limited experience and knowledge of the system. He tried to sell us an entirely new set of springs, rails, and more at a price tag of $1500. We weren't sure if this was an attempt to take advantage of our particular situation/desperation, or just a regular business practice for them. This was an obvious red flag to us, based on what we assumed to be a relatively straightforward and simple repair. We decided to just pay them the $75 service fee and figure out something else. We called another local repair company (not part of a major chain) to come out and assess the issue. Again, the other company walked us through the issue over the phone and very clearly and directly said it was EXACTLY what we thought it was. They fixed the door in about 30 minutes and charged us $150. It gave us the peace of mind to enjoy our vacation, and also saved us from forking over $1500 for something we didn't need.
- Kerry Ward
Kerry, we sincerely apologize for your experience. It's disappointing to hear about the service you received, and we appreciate your feedback. We aim to provide transparent and fair solutions for our customers. Your comments will help us improve our approach and ensure better service in the future. Thank you for sharing.
Barberton, OH
Mark did an excellent job taking care of my garage door. He arrived on time, was very clear in his explanations of what needed repaired and future assessments. I highly recommend this company for it's professional service.
- Kathleen Callahan
Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!
Barberton, OH
- Frank Smrdel
Thank you for the great rating! We appreciate your business!
Barberton, OH
- Laurence Mccallum
Thank you for the 5-star review! We value your feedback and cant wait to serve you again. We appreciate your business!
Barberton, OH
Jack Graves was our technician. He was efficient, friendly and thorough. We are very pleased with him and his work. Would definitely use Precision and Jack again.
- Jack Hickson
Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!
Barberton, OH
Michael swiftly replaced the spring on my garage door. I have used Precision Door before on another door and highly recommend them. I will use them when I need new motors on my door openers. Thank you Michael for being so courteous and prompt. Its a pleasure doing business with this company and its personal. Thank you Kathleen Daniels...
- Kathleen Daniels
Thank you for the positive review! We are pleased to hear that our team made your experience pleasant! We appreciate your business!
Shaun was on time, knowledgeable and helpful. We appreciate his time today.
- Amy Boettin